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Alongside speech monitoring analytics, quality monitor can be integrated allowing Artificial Intelligence (AI) to take over & assess your calls.

Why use QA monitoring?

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Assess call quality

Use this smart tool to monitor call quality, identify your key business insights & utilise training for agents on a one-to-one basis for improved performance.


Integrated through AI

Get an entire analysis of call monitoring

via the integration of AI. Digital training combined with speech monitoring can offer your sales team the best outcome for improved performance, especially in times

of market changes.

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Calculate trend quality rates

QM can be used to calculate trending organisational & individual quality rates

over time. Even though a small sample maybe used, the statistics we extract are valid & used alongside full call analysis. Human analysis gives different quality purposes to data monitoring, so this is the best way to calculate your businesses trend

quality rates.

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